Wozig – Violation Process Steps

Step 1: Immediate Notification to Owner (Day of Inspection)

• Email Notification: Upon identifying a violation during an inspection, we email the homeowner, alerting them immediately.
  • The email encourages the owner to respond through our portal, email, or text with photos showing the violation’s resolution.
  • If the response satisfactorily resolves the issue, we close the violation immediately without notifying the board.

Step 2: Reporting to the Board (48-Hour Report)

• 48-Hour Update: If unresolved, a consolidated PDF report is sent to the BOD after 48 hours, summarizing open violations and resolutions in progress.

Step 3: Physical Letter (Board-Directed)

• A physical letter is mailed to the homeowner based on how the BOD prefers to proceed, allowing them flexibility in addressing the violation severity.

Step 4: Post-Resolution Date Follow-Up

• Escalation: If the resolution date passes and the violation remains unresolved:
  1. Wozig coordinates with the BOD to determine a hearing date if they choose to escalate.
  2. We then mail a formal Hearing Letter to the homeowner, providing details of the hearing.

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By managing every detail, Wozig ensures that violations are handled quickly and fairly, keeping the board in the loop only as necessary. This process not only maintains community standards but also fosters a collaborative approach to compliance and community harmony.